terms and conditions

These Terms and Conditions ("Terms") govern the use of our services provided by Cris Taxis Cirencester and for bookings referred to us from our partners or completed by us on their behalf ("The business," "company,” “we," "us," or "our") and apply to all users ("customer(s), "passenger," " "you," or "your") of our booking platform, website, and related services. By contracting or using our services, you agree to comply with these Terms. Please read these Terms carefully before making any bookings.

1. Booking and general terms:

1.1. By making a booking through with us, you confirm that you are at least 18 years of age and have the legal authority to enter into agreements.

1.2. You must specify a date, time, pickup and destination addresses as well as postcodes for each address.

1.3. It is your responsibility to request an accurate time and date and to provide accurate addresses. We accept no liability for any incorrect information.

1.4. Your booking is considered confirmed once you receive a booking confirmation from us, either via phone, text or email or you have made payment via a payment link sent by us. Please review the details in the confirmation email/text and inform us immediately if there are any discrepancies.

1.5. The booking is made for the time you have requested and includes no waiting time except in exceptional circumstances, airport pickups (which includes a free 30 minutes wait time) or by prior agreement.

1.6. You are advised to make booking arrangements for the time you will be ready to get in a vehicle. Wait times are not guaranteed and are at the discretion of the assigned driver. this applies also to prepaid journeys.

1.7. Call or text reminders are a courtesy, they are subject to an accurate mobile number being provided, mobile signal availability and are not guaranteed. You should not rely on them.

1.8. We reserve the right to refuse to carry passengers who are under the influence of drugs or alcohol or who are abusive to our drivers.

1.9. We occasionally may subcontract work out to other licensed companies or individuals; however, we only use those with the same high standards as ourselves thus ensuring to our

customers the same excellent service we endeavor to provide.

1.10. We cannot be held responsible if your luggage will not fit into our vehicles if

you have not previously discussed your luggage requirements as each vehicle

has a limited capacity.

1.11. We cannot guarantee a certain driver or vehicle type, but we will endeavor to

accommodate any reasonable requests.

1.12. No smoking is permitted, and no food or drink is to be consumed in any of our vehicles.

2. Payment:

2.1. All prices quoted or metered are in GBP (£) and include applicable taxes, unless stated otherwise. Additional charges, such as parking, tolls or congestion charges may apply and will be clearly stated before you make a payment.

2.2. We accept payments in cash and all major credit/ debit cards. Card payments are subject to a minimum of £15.00.

a surcharge applies if paying with Amex.

2.3. Prepayment is required for all bookings from weddings, events and parties. Bookings from such venues are not confirmed until they are paid for, unless otherwise agreed.

3. Cancellations and Modifications:

3.1. Cancellation policies vary depending on the service you book. Please review the specific cancellation policy associated with your booking before confirming.

3.2. To cancel or modify a booking, you may be required to contact us via phone or email. Cancellation fees may apply according to the applicable cancellation policy.

3.3 Changes in the booking, such as date and/or time changes, address changes, etc., may result in additional charges.

4. Refunds:

4.1. Refund eligibility is determined by the cancellation policy associated with your booking. Refunds, if applicable, will be processed within seven days from the date of cancellation.

4.2. Refunds will be issued using the original payment method unless otherwise specified.

5. Passenger Responsibilities: 

5.1. You are responsible for providing accurate and complete information during the booking process, including but not limited to date, time, addresses and number of passengers.

5.2. Any changes, modifications, or requests related to your booking should be communicated promptly to us. For any changes on the day the booking is made for, please contact us by phone.

5.3. It is your responsibility to be punctual for scheduled pickups, as requested by you or on your behalf. We accept no liability for any inconvenience that may arise as a result of failure to adhere to this clause. Where a passenger has missed their scheduled pickup for any reason, this will be considered a no-show (please refer to our no-show policy).

6. Changes and Disruptions:

6.1. In the event of unforeseen circumstances, such as force majeure, natural disasters, or government actions, we reserve the right to modify, reschedule, or cancel bookings. We will make reasonable efforts to notify you in such cases.

7. Liability:

7.1. We are not liable for any loss, damage, injury, or inconvenience resulting from the use of our booking services, including but not limited to errors in bookings, cancellations, modifications, or disruptions caused by any third-party.

8. Privacy:

8.1. We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and protect your personal information.

9.Dispute and Governing Law:

9.1. If you have any complaints, concerns or disputes related to cancellations or refunds, please contact us via email. We will make reasonable efforts to address your concerns in a timely manner.

9.2. These Terms are governed by English law. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts in England.

By using our services, you agree to these Terms and acknowledge that you have read and understood them.

 We reserve the right to update or modify these Terms at any time, and any changes will be effective upon posting on our website. It is your responsibility to review these Terms periodically for updates.