This Cancellation and Refund Policy ("Policy") outlines the terms and conditions for cancellations and refunds associated with bookings made with Cris taxis Cirencester ("Company," "we," "us," or "our") and for bookings referred to us from our partners or completed by us on their behalf. By making a booking or payment with/to us, you agree to comply with this Policy.
1. General Policy:
1.1. In the event of a booking being cancelled, for which a deposit or prepayment has been made, we reserve the right to retain such payments and refunds may be made at the discretion of the company using the following as a guide:
1.2. 24 hours or less: no refund.
1.3. Over 24 hours: Full refund minus an admin fee of £10.00 (ten pounds) and a 2.5% transaction charge.
1.4. To cancel a booking, please contact us through the provided channels. Cancellation requests will be processed according to the applicable cancellation policy.
1.5. If your booking is eligible for a refund, the following guidelines apply:
a. Refunds will be issued using the original payment method unless otherwise specified.
b. Processing times for refunds may vary and typically take up to seven days from the date of cancellation.
c. Refunds will be issued for the amount specified in the applicable cancellation policy.
d. In cases where a partial refund is granted, the refund amount will be adjusted accordingly.
2. Airport transfers
2.1. We do not carry unaccompanied packages or parcels from airports.
2.2. We will track your incoming flight where possible, but in the case of long delays you may have
to wait at the airport to be to be picked up depending on our other existing
bookings.
2.3. Customers are entitled to a free thirty (30) minutes of wait time. Any time exceeding is chargeable at rate of £0.50(fifty pence) per minute, this equates to £30 per hour.
2.4. It is your responsibility to inform us with immediate effect of any changes to
your flight times, if you do not, we will not be held responsible for missed
flights or your onward travel with us.
2.5. We will suggest to you the best pick up time using our expertise, considering
scheduled landing times and luggage (if applicable), but the final decision is yours.
2.6. By default, parking charges are not included in quoted prices and will be paid separately by the customer except expressly stated.
2.7. We reserve the right to charge a supplement in the eventuality of your flight
being delayed for over 2 hours or if your flight is diverted to another UK
airport, however you may be able to claim this from your travel insurance.
3. Event hire
3.1. All hires will start and end at the contracted times. Extensions on the day of event can be arranged, subject to availability and additional charges.
3.2. Trips will be undertaken at the direction of the hirer or their appointed representative. Where none of those are available, the directions of guests or passengers will be taken.
3.3. It is the responsibility of the hirer to make appropriate arrangements to maximize the use of time. The business accepts no liability or responsibility for the sequence of journeys or lack thereof.
3.4. A driver and vehicle will be at the disposal of the hirer for the duration of hire and will remain on site for the said duration if no journeys are being undertaken.
3.5. If during the duration of hire no trips are undertaken for any reason other than a vehicle or driver being present, our no-show policy applies.
3. No-Show Policy:
3.1. If you fail to show up for a booked service without prior notice or cancelation, you may be considered a "no-show."
3.2. Failure to emerge at the booked time may be considered a no-show.
3.3. No-shows are typically subject to the cancellation policy of the booking, and you may not not be eligible for a refund.
4. Modifications:
4.1. If you wish to modify a booking, please contact us as soon as possible. Modification requests are subject to availability and the terms and conditions.
4.2. Changes in the booking, such as date, time or addresses may result in additional charges or fees.
4.3. Where a booking has been modified to change the time, the new time becomes binding and subject to the no-show policy.
5. Force Majeure:
5.1. In cases of force majeure, including but not limited to natural disasters, government actions, and unforeseen circumstances beyond our control, we reserve the right to modify, reschedule, or cancel bookings without liability.
6. Communication:
6.1. All cancellation, modification, and refund requests should be communicated through the provided communication channels, which may include contacting us via phone, email or using the website contact form.
7. Forgotten property
7.1. If a passenger leaves something in a vehicle and we have contact details for the passenger, he/she will be notified.
7.2. The passenger can make arrangements to collect said item from us, either in person or through a prepaid and self-addressed envelope or can arrange for us to deliver said item at a cost.
7.3. If the owner of any item found is not immediately known or contactable, it will be taken it to a local Police Station.
8. Changes to the Policy:
8.1. We reserve the right to update or modify this Policy at any time without prior notice. Any changes will be effective upon posting on our platform. It is your responsibility to review this Policy periodically for updates.
By making a booking with us, you acknowledge that you have read and understood this Cancellation and Refund Policy. . If you have any questions or require clarification regarding this Policy, please contact us.
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